When you're trying to make a living far from home, few things mess up your schedule like a sudden breakdown in official paperwork. Local police recently announced that the computer system used to issue police clearance certificates is down for maintenance, meaning all online applications are currently frozen. If you happen to need this document in a hurry for work or visa matters, you can't just click through a few screens anymore—you'll have to do things the traditional way and go down to the police station in person.
There is a clear set of steps to follow so you don't waste a trip. First, visit the official police website, go to "Digital Services," and download the "Clearance Certificate" form. Fill it out and bring it along with photocopies of your ID card, passport, and birth certificate. If your name appears differently on your ID and passport, you'll need to include a copy of an affidavit as well. For those who are currently out of the country, a close relative can submit the documents on your behalf at the designated police station. Foreign nationals who need the certificate should submit their applications through the local Sri Lankan Embassy or High Commission.
To keep people from making unnecessary trips under the hot sun—because running errands in this heat takes a real toll—the police have set up a WhatsApp inquiry line at 071 8595950. It is best to drop them a quick message to clarify any details before setting off. Police confirmed that this temporary manual process will remain in effect until the computer system is fully back online.
