According to the latest police statistics released on October 3, fake customer service scams caused losses exceeding HK$220 million in August alone—more than three times the monthly average recorded in the first seven months of the year. From January to August, police logged around 5,000 related cases, pushing total cumulative losses close to HK$700 million.
Scammers usually pose as representatives from banks, courier companies, telecom carriers, or online shopping platforms, using excuses like refund processing or account anomalies. Victims are guided to share screens, download malicious applications, or even activate NFC features to hold credit cards against their phones, enabling unauthorized overseas transactions. In one case reported on August 28, a man lost over HK$1 million after falling for a fake logistics refund call and enabling NFC on his device.
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